Support and computer troubleshooting

Help Desk

Description:
Computing Services has a help desk whose function is to provide support to UMH users in troubleshooting computer equipment and on other services offered and described in this website.
In order to cover all types of issues and service requests we have:

  • Technical support: service provided via remote control and telephone is the first level of support.
  • On-site support: service provided with attendance and travel to the different campuses if the impact requires it.
  • Technical specialists: support to technical analysts and on-site support groups when the type of incident or request requires it.

Target:
This service is provided to all UMH staff.

Requirements:
Incidents and service requests will be handled on the computer equipment inventory of the University.
Personal computers and non-inventoried equipment are not covered within this service.

Service request:
The reporting of incidents and service requests must be made through the Incidents and service requests application. In case of technical problems that block the access to the UMH website, the incidents may be reported by calling to Ext. 8582. This extension has a mailbox where you can leave your message if necessary.

Hours of Service:
Help desk’s schedule is from 8:00 to 19:00, from Monday to Friday.